BPO - Business Process Optimization
Marketing & Sales
Years of Experience
At least 4 to 5 years of relevant work experience.
- Excellent Communication Skills
- Good Command over English
- Customer Centric
- Coordinate with debtors to: negotiate payments; to discuss settlements; to resolve problems and to provide appropriate solutions.
- Ensure first round calling to the allocation as per client's requirement and according to the assigned target provided by the Team Leader.
- To complete daily tasks provided by the Team Leader.
- Update ACE as per training provided, which includes skip tracing, calling, feedback report and any new information regarding the customer or mode of payment that debtor agrees upon
- Discuss daily activities with Team Leader brief him/her about new accounts, traced accounts, UNG accounts or any special account which is important for the performance.